I had some success in 2012 at subscribing to things that made my life a bit easier to organise, so, a couple of updated reviews.
What: a service where you package up a bundle of papers to be scanned, and they scan them, do some basic data entry (vendor, date, total amount, total GST) and store them on their website for you.
Current impressions: it’s still a pretty good fit for our needs: whenever a piece of paper enters our house that we have any belief we may need to access for paperwork purposes, we ship it off to them for scanning, data entry and shredding. The big test was doing our 2011/2012 taxes, and it was great to just enter a search term and have the document we needed show up among the top hits. We’ll keep using it for the foreseeable future. We don’t even really need the numerical amounts entered, since we don’t do personal bookkeeping at anything like that level.
I’ve also started forwarding them PDF receipts I get in the mail, and those work well: the PDF is pulled out and added to the data entry queue the vast bulk of the time. They’re much less good with HTML/text email receipts; it’s a harder problem though.
The major downside that has emerged is the length of time the processing takes, at least on the entry-level plan that we are on. It takes about two weeks from popping the envelope into the mail to the scans being available, and the delay is the scanning itself, not the data entry, so we can’t even access the raw images during this period. (There’s two ways to tell: one is that data entry for documents we upload in electronic form is usually complete within hours, the other is that the scans eventually show up in our “uploaded documents” queue waiting for their own data entry, and that happens about 24 hours before we get the “envelope processing now complete!” email.)
This is slower than the pricing plan states. It is mostly annoying for my business receipts: I do do double-entry bookkeeping for those, and in order to stay on top of things I like to do bank reconciliations sooner than 2 to 3 weeks after spending the money. I expect though that most businesses would subscribe to one of the higher volume plans (ours is 50 scans a month) which also have faster turnaround times.
This has been a great replacement for car ownership, for us. Neither of us commutes by car (it would be a thoroughly silly way to pay for a regular commute), and we don’t even use cars every single weekend. But we do travel a lot to places where it is either essential or nice to have a car for the weekend, and make shorter trips to places that are a pain to wrangle a young child, associated supplies, and ourselves to on public transport (eg, Sydney’s beaches).
It’s also nice to have access to the vans. I’ve only done amateur furniture removal once this way, but they’re nice and roomy (we got two couches and a double mattress into one trip) without being as difficult to drive as the trucks one gets from rental companies. Also potentially much cheaper for small things, to be hiring by the hour!
For whatever reason, the contention for them has not been as bad since around about April. We can almost always get our first or second choice of car with as little as an hours’ notice. This is excepting the local iMax (8-seater) which you have to book up to 6 weeks in advance, but we very rarely need an 8-seater, luckily. We also regularly are later than we planned to be, and only once have I had to hurry back because someone else had booked the car for the next hour: every single other time we’ve been able to extend the booking into the free next hour. Several more cars have been added to the neighbourhood since around then.
We’re getting used to the child car-seat issue. It helps a lot that one of the nearby cars now has a car seat in it. We still often have to fit or re-fit the seat; I now believe the commonly cited statistic that around about 70% of self-fittings are incorrect. Ours definitely aren’t as tight as a professional fit sadly, but at least unlike everyone else we don’t have the back of the child’s belts wrapped around the adult belt that holds the seat itself. However, fitting a seat is a lot less onerous than carrying a seat to the car (while persuading a toddler to walk with us) and then fitting it! It will be good to have him in a booster though.
It’s not especially cheap: our monthly spend is somewhere between $200 and $500 (the high end in months like December and January, with multiple visits to different family in different cities). And we’re definitely using cars more often than we would if we had to sort out an entire car hire from scratch from a daily company every single time.
If there was one feature I really wish they’d add, it would be the ability to conditionally cancel a booking. The present situation is this: if you cancel with 48 hours before the start of the booking, it’s cancelled and you do not pay anything and the car is available for someone else to re-book. After that, you simply cannot cancel (not even any portion of your booking that is more than 48 hours in the future). What I’d like is the ability to do something like cancel at any time, thereby having the car available for booking by someone else, and, if there was less than 48 hours’ notice, incur the difference between my original hourly fee and any hourly fees they were able to get from any new bookings for that car. Then they have the same situation as now with regard to not losing my booking fee, but the neighbourhood is not locked out of the unused car for the duration of my abandoned booking. We felt this keenly when we had to walk away from our entire Easter weekend trip at the last minute due to acute illness.
We don’t intend to purchase a car again any time soon.