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Product review updates: Shoeboxed & GoGet

I had some success in 2012 at subscribing to things that made my life a bit easier to organise, so, a couple of updated reviews.

Shoeboxed (original review)

Update February 2017: this service is now known as Squirrel Street, and their smallest monthly pricing is significantly higher than it was in 2013. However much of the review still applies.

Original 2013 update:

What: a service where you package up a bundle of papers to be scanned, and they scan them, do some basic data entry (vendor, date, total amount, total GST) and store them on their website for you.

Current impressions: it’s still a pretty good fit for our needs: whenever a piece of paper enters our house that we have any belief we may need to access for paperwork purposes, we ship it off to them for scanning, data entry and shredding. The big test was doing our 2011/2012 taxes, and it was great to just enter a search term and have the document we needed show up among the top hits. We’ll keep using it for the foreseeable future. We don’t even really need the numerical amounts entered, since we don’t do personal bookkeeping at anything like that level.

I’ve also started forwarding them PDF receipts I get in the mail, and those work well: the PDF is pulled out and added to the data entry queue the vast bulk of the time. They’re much less good with HTML/text email receipts; it’s a harder problem though.

The major downside that has emerged is the length of time the processing takes, at least on the entry-level plan that we are on. It takes about two weeks from popping the envelope into the mail to the scans being available, and the delay is the scanning itself, not the data entry, so we can’t even access the raw images during this period. (There’s two ways to tell: one is that data entry for documents we upload in electronic form is usually complete within hours, the other is that the scans eventually show up in our “uploaded documents” queue waiting for their own data entry, and that happens about 24 hours before we get the “envelope processing now complete!” email.)

This is slower than the pricing plan states. It is mostly annoying for my business receipts: I do do double-entry bookkeeping for those, and in order to stay on top of things I like to do bank reconciliations sooner than 2 to 3 weeks after spending the money. I expect though that most businesses would subscribe to one of the higher volume plans (ours is 50 scans a month) which also have faster turnaround times.

GoGet car sharing (original review)

This has been a great replacement for car ownership, for us. Neither of us commutes by car (it would be a thoroughly silly way to pay for a regular commute), and we don’t even use cars every single weekend. But we do travel a lot to places where it is either essential or nice to have a car for the weekend, and make shorter trips to places that are a pain to wrangle a young child, associated supplies, and ourselves to on public transport (eg, Sydney’s beaches).

It’s also nice to have access to the vans. I’ve only done amateur furniture removal once this way, but they’re nice and roomy (we got two couches and a double mattress into one trip) without being as difficult to drive as the trucks one gets from rental companies. Also potentially much cheaper for small things, to be hiring by the hour!

For whatever reason, the contention for them has not been as bad since around about April. We can almost always get our first or second choice of car with as little as an hours’ notice. This is excepting the local iMax (8-seater) which you have to book up to 6 weeks in advance, but we very rarely need an 8-seater, luckily. We also regularly are later than we planned to be, and only once have I had to hurry back because someone else had booked the car for the next hour: every single other time we’ve been able to extend the booking into the free next hour. Several more cars have been added to the neighbourhood since around then.

We’re getting used to the child car-seat issue. It helps a lot that one of the nearby cars now has a car seat in it. We still often have to fit or re-fit the seat; I now believe the commonly cited statistic that around about 70% of self-fittings are incorrect. Ours definitely aren’t as tight as a professional fit sadly, but at least unlike everyone else we don’t have the back of the child’s belts wrapped around the adult belt that holds the seat itself. However, fitting a seat is a lot less onerous than carrying a seat to the car (while persuading a toddler to walk with us) and then fitting it! It will be good to have him in a booster though.

It’s not especially cheap: our monthly spend is somewhere between $200 and $500 (the high end in months like December and January, with multiple visits to different family in different cities). And we’re definitely using cars more often than we would if we had to sort out an entire car hire from scratch from a daily company every single time.

If there was one feature I really wish they’d add, it would be the ability to conditionally cancel a booking. The present situation is this: if you cancel with 48 hours before the start of the booking, it’s cancelled and you do not pay anything and the car is available for someone else to re-book. After that, you simply cannot cancel (not even any portion of your booking that is more than 48 hours in the future). What I’d like is the ability to do something like cancel at any time, thereby having the car available for booking by someone else, and, if there was less than 48 hours’ notice, incur the difference between my original hourly fee and any hourly fees they were able to get from any new bookings for that car. Then they have the same situation as now with regard to not losing my booking fee, but the neighbourhood is not locked out of the unused car for the duration of my abandoned booking. We felt this keenly when we had to walk away from our entire Easter weekend trip at the last minute due to acute illness.

We don’t intend to purchase a car again any time soon.

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How to do more writing, by someone who has never made any such resolution

Jonathan Lange asked on Google+ for ideas about keeping a “write more” resolution. I took over his comment section, and in the spirit of taking some of my own advice, here’s a synthesis of what I said there. Since not writing as much as I feel I ought is never a problem I’ve had, this advice is in the delightful genre of someone who has never needed the advice simply making some up and giving it to you anyway! Enjoy my half-baked ideas.

Re-use your writing. A lot of people I know spend an enormous amount of time on crafting lengthy, tightly argued emails. These count, and you can make them feel like they count by editing them for a sufficiently general audience and publishing them on your blog. This is one I actually do do: several of my Geek Feminism pieces originated in annoyed private emails I sent to close friends, or in IRC rants.

Accountability and incentives. This is like all of the “how to exercise more” advice: make it public, make it social. Make a public commitment, make a shared commitment with a fellow writer. Have a competition, one-sided or not (“I will write more blog entries than N will this year”?). Deadlines and someone who will be personally disappointed in you can be an excellent motivator (as long as it doesn’t tip you over into an avoidance cycle), and for writing there’s a whole profession which involves, in part, holding people to deadlines and being disappointed if they fail to meet them: so, find an editor.

Unfortunately, in order to get an editor one generally needs to pitch (leaving aside the whole question of finding an agent, especially when it comes to fiction), which means writing, so you will have to be motivated to do some writing before you can partially outsource your motivation to editors and deadlines.

Becoming a freelancer seems like a big effort in order to fulfil a personal goal to “write more”, but part of the attraction is that you can pitch to places that have a ready-made audience, which means that you have outsourced any implicit “write more in places people will read it and find it useful” goal; you don’t need to put an equal or greater amount of work into building an audience for your writing.

Specific goals. This assists with accountability. What does writing more mean? A certain wordcount? A certain number of blog entries? A certain number of pitches sent out? A certain number of pitches converted to published articles? All of these are more artificial but easier to keep accounts of than “write more”.

Spend money. Enrol in a course or similar. This adds deadlines too, typically.

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How to do more writing, by someone who has never made any such resolution by Mary Gardiner is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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2012: resume fodder

Because I had quite a difficult year in several respects, especially health-wise, some short notes on my 2012 accomplishments.

Total eclipse, partially obscured by cloud
by Flickr user 130GT

Ran AdaCamp. AdaCamp is really originally my baby and AdaCamp Melbourne was significantly my work (with Val, and Skud as local organiser). AdaCamp DC was significantly less so (because I was on study leave between March and May), but still, even on the day they’re a lot of work.

Delivered three talks at linux.conf.au. We gave an Ada Initiative update and an allies workshop at the Haecksen miniconf and our Women in open technology and culture worldwide talk at the conference proper.

Submitted PhD thesis. This was, of course, the end of a huge project. I enrolled in March 2006 and was full-time until December 2009. I was then enrolled part-time from July 2010 (after maternity leave) until May 2012 when I submitted the thesis. The submitted version is 201 pages long, word count is difficult with LaTeX.

Delivered the keynote address at Wikimania. This is to date my largest ever audience, I think.

Saw a total solar eclipse. Less of the work, just as much reward. The photograph of the eclipse shown here isn’t mine, and isn’t exactly like our view (we saw the top rather than the bottom through our bank of cloud) but it’s also from Port Douglas, and is very similar.

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The Year of Octavia Butler and James Tiptree Jr.

Last year, Skud wrote about attitude adjustment resolutions:

I’ve had good luck in recent years with vague resolutions that attempt to adjust my attitude. I think it was 2007 or 2008 when I said “never turn down an adventure”, and 2011′s was “be an artist”… in that vein, this year’s resolution… is GO TO THE SHOW.”

That’s not what I’m aiming for this year — not a lot that was wrong with my 2012 would have been solved by attitude adjustment even of the most fun and aspirational kind — but I like the idea of a resolution that isn’t a chore. I’m also short an obvious, and perennial, resolution because I actually did submit my PhD thesis in 2012.

So at today’s New Years Day party I came up with a resolution, which is to read works by Octavia Butler and James Tiptree Jr. at long last. I’ve decided on one a month. Obviously I will be reading other stuff while I am at it.

Here’s my schedule through to end of April:

  • By January 31: Butler, Bloodchild and Other Stories
  • By February 28: Tiptree, Up the walls of the world
  • By March 31: Butler, Parable of the Sower
  • By April 30: Butler, Parable of the Talents

Just creating this list has shown that it’s going to be harder than I expected: the university library I live near, the largest in the country, will be close to exhausted by the end of April, except for rare books not available for loan.

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Why is someone’s entire adult life relevant to their job application?

This article originally appeared on Geek Feminism.

Over at Captain Awkward’s advice column, there’s a question about how to deal with a recent name change when potential employees may call references that know you by a former name. The advice moves a little into how to deal with “resume gaps” in general:

Prospective employers will ask difficult questions about gaps in employment, changes of field, etc., but often they are doing it because they want to see how you react to the question before they decide if it is an actual issue. They want to make sure that you didn’t lie on your resume. They want to see if you have a coherent reason for whatever it is. And they want to see if you react with grace under pressure, or if you turn into a defensive weirdo… [P]lenty of people take time out of the workforce to care for kids, go to school, look after aging relatives, etc. and then are in the position of trying to get back into the workforce. If an employer is going to hold your years as a caregiver or student against you in making a hiring decision, that is their bad. Do not apologize! Do not talk about how your skills are “rusty”! If they say “I notice it’s been a few years since you’ve been working in this field, what’s up with that?” say “Yes, I was lucky enough to be able to take some time off to care for my mom at the end of her life,” or “Given the cost of day care, it made sense for one of us to stay home with the kids for a while” or “Yes, it was strange to be a grad student-by-day, bartender-by-night, but my customers were great and I learned a lot from having such a public-oriented position” and then ask a question about the position at hand.

It’s possible to disagree for pragmatic reasons with the advice to disclose here (see for example annalee’s comment on that post), but I wanted to move away from the question of what individual jobseekers should do — to be clear: I don’t fault Captain Awkward discussing that, it’s an advice column! — to the general question of why this comes up. Why do resume gaps matter, exactly? Why is a job candidate who has several unexplained years on their resume a worse candidate for a job?

Here’s my hunch about why it matters: because it’s a proxy for discriminating against (former or currently) ill or disabled people and carers, pretty much. And people with a history of institutionalisation, and others. So at an individual level you can disclose on the principle that while it sucks that there are powerful bigoted people out there, it’s better to find out that they’re bigoted against you before you’re working for them. Or you can not disclose on the principle that while it sucks that there are powerful bigoted people out there, you might be able to stay mostly under their radar when you are working for them. Not the most excellent choice in the world!

This seems in some ways hackable to me. This isn’t a new insight, but part of the problem with hiring is the need to choose one person (or N people), and, typically, having more than N applicants. You need some tools to eliminate people, so people come up with petty absolutes about resumes that are in the wrong font, or are one page long, or aren’t one page long, or that cover letters that use “I am writing to apply for” rather than “I am applying for” or whatever you like. And of course it’s easy to fall into bigotry too. The ideal worker bee is young and male and “flexible” and so on. If society has squashed someone down by keeping them out of the workforce, you don’t want your organization to have to pay the price for the squashing, so let’s require an age-21-to-present-time employment history too. Some people have that, after all.

There’s a real problem with resume gaps, which is that they might be actually relevant time that the person doesn’t want to talk about with you (for example, the employer they defrauded), but I think it’s at least worth questioning the idea of pushing down on everyone who has ever been out of the workforce in order to find them, and there’s definitely also a desire to ferret out “flakes” (people who you want to discriminate against) among some employers.

One possibility then is that by consciously letting go of the idea that your hiring skills guarantee getting the single best hire, or the belief that your resume filtering skills and interviewing skills are helping you past a certain point, and choosing randomly from the best M applicants as selected by your hopefully-consciously-avoiding-bigotry hiring process. And by letting go of your belief that you need total control in order to select The One, perhaps you can let go of at least some received wisdom about seeing “red flags” in any sign that someone may have done something with their weekdays other than work, and that they may not want to talk to you about that.

What received truths of hiring do you think are bogus or discriminatory?

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Single Sign-On: stretching the definition

Condensed from my twitter earlier today, with reference to using the australia.gov.au single sign-on service to log into Medicare Online Services:

So accessing Medicare through http://australia.gov.au/ single sign-on involves user name, password, 2 (of 5) http://australia.gov.au/ secret questions, 2 (of 5 total) separate Medicare Online secret questions, Medicare card number, Medicare card reference number, suburb and postcode. I don’t call that “single sign on”. Oh, and agreeing to Medicare Online T&Cs even if agreed to in a previous session 15 minutes ago.

On the other hand, if you’d like to impersonate me on the phone to Medicare, all the info you need is on my Medicare card and my driver’s licence.

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Mourning the Squeezebox

Logitech has discontinued their Squeezebox line of wireless music players.

Background: the Squeezebox was a device originally by Slim Devices, later acquired by Logitech. The Squeezebox (SB) originally supported playing music which was streamed over your home over a custom protocol, it involved running a server process written in Perl on the machine which contained the music. For several years, there has also been a My Squeezebox service which streams music over the Internet. The server/My Squeezebox can in turn stream podcasts, radio stations and so on.

We bought our first Squeezebox in, I think, 2008, which drives some Yamaha reference monitors I’ve had since 2001 (and then spent 7 years searching for a half decent networked music playing solution in order to use them more than occasionally) and added a Squeezebox Boom, which is about the size of a classic micro hi-fi system and has built-in speakers, a year later. We’ve been using them ever since. Both were already discontinued models in favour of the SB Touch and SB Radio, but were receiving firmware updates and support. All support for the entire ecosystem is now being ended by Logitech, in favour of the Ultimate Ears (UE) brand, which so far contains one wireless music player, the UE Smart Radio.

Possible replacements:

The Logitech UE system. Pros: I believe it’s similar hardware, and the SBs have worked well for us. Cons: the UE line only contains one wireless player right now, the UE Smart Radio, and it does not support use of your own speakers. UE devices do not understand the SB protocol, so unless we junked our SB devices we’d need to run two server processes and would lose things like syncing all our players to play the same thing at the same time. Linux is no longer officially supported for running the server software. In addition, I haven’t got confirmation of this, but it seems it is impossible to use the UE Smart Radio without signing up for an online service, which raises the spectre of not being able to play my music when the ‘net is down, or possibly at some point in the future having the UE suddenly stop working forever, when that service is in turn discontinued.

The Sonos. Pros: I don’t follow the wireless music market closely, but I understand this is the brand that’s associated with quality music engineering. Technically, it can stream music from a SAMBA share as well as from the Internet. Cons: it too has made its deals with the we’re-watching-you devils: It will only play RadioTime’s approved podcasts, obviously there’s a workaround involving downloading to the SAMBA share we would use, but that’s still annoying. We again lose the house-wide syncing if we keep our (not cheap, and still functional) SB devices in the house. The podcast thing suggests that the Sonos may also be vulnerable to “do the players still work if Sonos goes away?” concern, but again, I don’t know.

The Roku Soundbridge. Pros: I believe it understands the SB protocol, which means it would be the best fit for our existing music network. Cons: there only seems to be one model in its lineup too, a speakerless one. I’m not intending to buy separate speakers for every room we want music in. Otherwise this is probably the most seamless replacement for an SB.

Bluetooth speakers. Or I guess a receiver, in the case of my reference monitor. Pros: a bigger market to buy from, way less vendor-dependent (even if documented) custom streaming protocols to deal with. Cons: Bluetooth support, or alleged support, in car stereos has not endeared this solution to me, to me Bluetooth means “does not work-tooth”. I have no idea how to achieve the multiple rooms with the same music effect either. And it then leaves the problem of queueing up the music on the headless server. I spent several years seeing how bad all MPD clients could be, I’m not keen to go back to that. In addition, we have enough trouble getting 802.11 signals to span our house, never mind Bluetooth.

I think at this stage, given that luckily the SBs are not going to stop working unless the hardware fails or the software stops running on later versions of Linux (both are possible, of course), that what we’ll probably do is try and snag a SB Radio or two before they get too hard to get hold of, stick with them and our existing devices until the bitter end, and then hope that Bluetooth or some later protocol and its Linux support are up to what we want to do. Since we aren’t likely to subscribe to streaming services in the very near future, this is viable.

If Logitech eventually puts out firmware support for the UE protocol onto older SB hardware, as Gadget Guy suggests they will (but there’s no sign of it on the Logitech forums), it will be more tempting to move to UE than otherwise, at least if the server is known to work on Linux. Otherwise, an additional strike against Logitech products is that they’ve substantially damaged my faith in their longevity. Quoth Matthew Moskovciak on CNET It may be wise to see how Logitech handles its Squeezebox customers before committing to the new UE ecosystem. There’s probably 12 to 24 months of endgame in that.

Update: Sue Chastain has more info, including an apparent confirmation that the UE Smart Radio will indeed not work in the absence of an Internet connection, even when playing locally stored music.

Update January 2016: we moved to Chromecast Audio. No more hardware ecosystem lock-in for us!

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Mourning the Squeezebox by Mary Gardiner is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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Now Wikivoyaging!

It’s amazing how many people I meet who got en-wikied by Wikitravel, the freely licenced worldwide travel guide founded by Evan Prodromou and Michele Ann Jenkins. I was always a bit sad that it wasn’t a Wikimedia project (once I knew there were Wikimedia projects aside from Wikipedia). I was a heavy editor in 2004 and 2005 and became an administrator in 2006, and still (well, as of yesterday) held that role on the website although I haven’t been very active since 2007.

For entirely separate reasons, I ended up keynoting Wikimania this year, which was great and terrible timing as far as wikis for travel went. Great, because it was at Wikimania that part of the discussion about founding a Wikimedia Foundation travel wiki was going on (Internet Brands owns the Wikitravel trademark and domain name), and I was told about it by one of the people active in it. Terrible, because I was so exhausted and overwhelmed after AdaCamp and my keynote that I didn’t do nearly enough at Wikimania. (The evening of the keynote, I went to my hotel at 4pm and ordered room service dinner. Thank you, room service crème brûlée, for getting me through that night.) I did meet someone who was among those spearheading the proposal to have a WMF travel wiki, but I didn’t attend the travel wiki meetups, nor log in anywhere to express an opinion among the various proposals.

It seems that what was eventually decided was to immediately import content originally written for Wikitravel into an English language version of Wikivoyage, which had already assembled a German and Italian community to create a non-commerical wiki travel guide some years back. The edit history of Wikitravel as of early August has been imported (since August, Internet Brands turned off the API access to Wikitravel changes), with further edits being made by Wikivoyagers including many former Wikitravel (and current, perhaps?) editors. Wikivoyage is in turn being imported into WMF technical infrastructure very very soon (possibly Monday US time), but I finally happened to want to do some editing last night, so I jumped the gun and joined the live version of English Wikivoyage! If you remember me from Wikitravel, say hi.

It’s already possible to use Wikimedia Commons images on Wikivoyage, for which I’m very grateful. I’ve put all the research I’ve done for my upcoming trip to SEE A TOTAL SOLAR ECLIPSE into the Solar eclipses travel article, a perfect use-case for Commons images, which has hundreds of shots of eclipses. I’ll see if I can find a good replacement for the very mediocre image from my 2006 trip to Cairns still used on that article.

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Life at 7: discussion thread

This article originally appeared on Hoyden About Town.

In February last year, the ABC screened Life at 5, the third edition in Life, an Australian documentary series following children born in 2004/2005 through their childhood. It’s associated with Growing Up in Australia: The Longitudinal Study of Australian Children.

Almost all of the children we first met at age 1, and then at ages 3 and 5, are returning from tonight in Life at 7, with only Loulou not appearing. This time, the two documentaries are Tackling Temperament (now on iView) and Finding Your Tribe (now on iView), screening a week apart.

People with Australian IP addresses can also catch up on the earlier documentaries for a limited time:

Are you watching Life at 7? Please play along in comments, I enjoyed (and was frustrated by) the previous documentaries, and I’m looking forward to seeing the new series.

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Ada Lovelace Day: Marita Cheng, Robogals founder

Today, October 16, is Ada Lovelace Day: write or record a story about a woman in science, technology, mathematics or engineering (STEM) whose achievements you admire.
This is a slightly updated version of a profile that has appeared on Geek Feminism and Hoyden About Town.
Marita Cheng was named as the Young Australian of the Year winner at the beginning of the year. She’s been involved in volunteering since she was a high school student, and in 2008, early in her undergraduate studies (mechatronic engineering and computer science at the University of Melbourne) she founded Robogals, which is an engineering and computing outreach group, in which women university students run robotics workshops for high school age girls.

Marita, while still in the final year of her undergraduate degree, is also an entrepreneur and has been previously awarded for her work as founder of Robogals, including winning the Anita Borg Change Agent award in 2011. In 2012 she travelled to several countries with the aid of the Nancy Fairfax Churchill Fellowship to study “strategies used to most effectively engage female schoolgirls in science, engineering and technology.”

While I have heard of Robogals, I hadn’t heard of Marita specifically before she became Young Australian of the Year. One of the fascinating things about starting the Ada Initiative is slowly discovering all the other amazing women who work in technology career outreach and related endeavours. But it’s a little embarrassing, judging from her bio, to have not heard Marita Cheng’s name before the beginning of the year!

Further reading:

  • Marita Cheng’s website
  • Life is turbocharged for Robogals founder (a profile this past weekend)

    • Creative Commons License
    Ada Lovelace Day: Marita Cheng, Robogals founder by Mary Gardiner is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.