Online harassment as a daily hazard: when trolls feed themselves

This article originally appeared on Geek Feminism.

Trigger warning for discussion of and graphic examples of threatening online harassment.

Seen s.e. smith’s post on blogging and harassment yet? You’re about to see it everywhere (on the social justice blogs) because it’s very powerful and true:

by the time I’d clocked around 20 threats, and was up to around 30 readers, I’d learned the art of triage. The quick skim to find out if there was any actually personal threatening information, like identifying details, or if it was just your garden variety threat with no teeth behind it. I kept them all in a little file in case I needed them later, and forwarded the worst to the police department, not in the belief they would actually do anything, but in the hopes that information would be there, somewhere, in case it was needed someday.

“I hope you get raped to death with a gorsebush,” one email memorably began. I gave the letter writer some style points for creativity, but quickly deducted them when I noted he’d sent it from his work email, at a progressive organisation. I helpfully forwarded it to his supervisor, since I thought she might be interested to know what he was doing on company time. “Thanks,” she wrote back, and I didn’t hear anything more about it. Several months later I attended a gala event the organisation was participating in and watched him sitting there on stage, confident and smug”¦

I was careful in all the ways they tell you to be, to make it difficult to find my house, for example, and most of the rape threats, and the death threats, the casual verbal abuse from people who disagreed with my stances on subjects like rape being bad and abortion being a personal matter, weren’t really that threatening in that they didn’t pose a personal danger to me, and I was rarely concerned for my safety. That wasn’t the point, though, which is what I told a friend when she got her first rape threat and called me, sobbing. I wished she’d been spared that particular blogging rite of passage, but unfortunately she hadn’t been.

“They want you to shut up,” I explained. “That’s the point of a rape threat. They want to silence you. They want you to shrink down very small inside a box where you think they can’t find you.”

And it works. I see it happening all the time; blogs go dark, or disappear entirely, or stop covering certain subjects. People hop pseudonyms and addresses, trusting that regular readers can find and follow them, trying to stay one step ahead. Very few people openly discuss it because they feel like it’s feeding the trolls, giving them the attention they want. Some prominent bloggers and members of the tech community have been bold enough; Kathy Sierra, for example, spoke out about the threats that made her afraid to leave her own home. She’s not the only blogger who’s been presented not just with vicious, hateful verbal abuse, but very real evidence that people want to physically hurt her, a double-edged silencing tactic, a sustained campaign of terrorism that is, often, highly effective.

[That is a relatively short excerpt, read the whole thing.]

I think it’s time to take a look at the reflexive “don’t feed the trolls” advice, frankly.

It was developed, I think, for Usenet (at least, the earliest known usage of the term ‘troll’ in this sense is from alt.folklore.urban in 1992, which suggests that that formulation probably originates similarly), and was adopted by email lists and blogs in due course. I’ve always been suspicious of it in the case of forums like email lists where messages can’t be recalled: some people implement it as just leaving the troll to continue sending messages into the void – except that it’s not a void. Experienced people may have blocked the troll, inexperienced people are there to be frightened either specifically by the troll or by the apparent unremarkableness of the troll’s behaviour. (This is one of the reasons I am less and less on-board with the free software community’s continued preference for public mailing lists. I like my email client a lot too, but I like spaces where harassment can be removed quickly from all reader’s view more.)

There’s certainly some wisdom in “don’t feed the trolls”. Consider for example Gavin de Becker’s advice in The Gift of Fear: if you, say, return harassing phone calls on the 50th time, you’ve only taught your harasser that they need to call 50 times to get a response. They need to learn that they cannot reach you, that there is nothing they can do to make you reply to them.

So far it seems sensible, but what it doesn’t account for is having multiple harassers, who either may not be aware of each other or who may be actively encouraging each other and coordinating attacks (via hate blogs or forums or the more wildcard ‘lulz’ variants thereof). It’s not so clear there that en masse silence is a useful strategy, it varies by case, and the off-hand use of the “everyone knows that you don’t feed the trolls!” wisdom that was (arguably) effective in the case of lone trolls is in effect a message to people being targeted for harassment by a coordinated group, or who have a number of individual harassers, that no one gives a shit. Don’t talk about it, we don’t care about your problems.

It also means that we are continually surprised by the size and scope of the problem. Death threats? With your address attached? Weekly? This is a problem not only because of the continuing coziness of the “yeah right, never happens to me” crowd, but because we often aren’t sharing information among targets.

It’s not just you.

It’s not just you.

Every single time, there is someone who has been hurt by thinking it’s just them.

I by no means advocate compulsory reporting of harassment, in fact I am very strongly committed to empowering survivors by allowing them a coercion-free space to do whatever the hell they please in terms of reporting or not. But “don’t feed the trolls” isn’t any more coercion-free than “stop hir hurting someone else! report now!” The coercion is this: thirty years of Internet are saying keep this to yourself, damn you (stop hir hurting someone else)!

Thirty years of Internet, per above, don’t have the whole story.

This scale of harassment of bloggers also brings us into a realm where people without the financial resources of celebrities to, eg, pay Gavin de Becker’s people to read their mail for them and alert them only to genuine immediate threats, have to deal with the same scale of harassment. This isn’t totally new to the Internet (being, eg, the family member of someone who has either committed or been the victim of a well-publicised unusual crime, has long attracted the same kind of attacks) but it is hard enough for rich powerful people to protect themselves mentally and physically from this level of hostile attention, let alone people with the typical resources of a social justice blogger (generally relatively privileged yes, able to afford state-of-the-art personal security, no).

On that, I’m honestly not sure what to do except that it scares me. There appears to be no known effective defence against sufficiently many motivated harassers. There doesn’t even appear to be a lot of giving a toss about it.

Update: Hey folks, on reflection I realise that my last paragraph kind of invites advice, but it’s probably safe to assume that if you’ve thought of doing X in response to trolls that so have people like s.e. smith, and either X is in their arsenal, it doesn’t work, or it isn’t reasonably possible for them (that is the cost-benefit trade-offs don’t favour it).

Responses from people with unusual expertise on personal security or on community management and similar areas giving facts advice or facts might be useful, but if your expertise is “average experienced netizen” please step back and give people affected a chance to talk.

Quick hit: the science front of nymwars

This article originally appeared on Geek Feminism.

While the discussions about pseudonym use on Google+ continues on, there’s a different front that opened up in mid-August: Science Blogs, which is the home of a huge number of top science blogs, has decided to end psuedonymnous blogging.

On August 18, biomedical researcher DrugMonkey wrote:

I have just been informed that ScienceBlogs will no longer be hosting anonymous or pseudonymous bloggers. In case you are interested, despite extensive communication from many of us as to why we blog under pseudonyms, I have not been given any rationale or reason for this move. Particularly, no rationale or reason that responds to the many valid points raised by the pseudonymous folks.

Years ago, Janet D. Stemwedel wrote a scientific-career-focussed list of reasons to use a pseudonym:

You are a student whose advisor will equate your blogging with time not spent doing research… You are trying to get a promotion/tenure and you have no idea how the committees that will be deciding whether to promote/tenure you view blogging… Blogging about what you blog about under your own name might significantly reduce your safety. (This might include doing research with animals, providing reproductive health care services…)

Closely following this, epidemiologist René Najera was tracked down by an online opponent and this resulted in his employer asking him to stop blogging. Tara C. Smith writes that science blogging isn’t new to this:

These things aren’t just theoretical. HIV denier Andrew Maniotis showed up, unannounced, at my work office one day a few years ago. The recently-arrested “David Mabus” showed up at an atheist convention.

Maggie Koerth-Baker has a great piece at Boing Boing about the difference between being a professional writer and a scientist, which also has links to a lot of discussion in and near the Science Blogs community:

I know who DrugMonkey is [in the sense of knowing his pseudonymous persona] and I know that he has to be as responsible for everything he writes under that name as I am responsible for what I write as Maggie Koerth-Baker. The difference is that writing is my profession. It’s not his. Instead, he has to balance the needs of a profession in laboratory science with the needs of a writing hobby.

Quick hit: getting too close to power

This article originally appeared on Geek Feminism.

Trigger warning: this post describes and discusses harassment and threats.

Sady Doyle writes on Tiger Beatdown:

When feminist women reach a certain critical mass of readership or influence, then mass negative exposure and harassment invariably comes their way. Sooner or later, there are just too many people who know about you, and the threats become credible: Blacklisting, hacking, smear campaigns, invasion of private property, maybe even straight-up bodily harm. At a certain point it goes beyond grudges or trolling or sarcastic comments or even just isolated scary dudes; it becomes a large-scale Thing, and it attracts its fair share of people who operate without anything even vaguely resembling a conscience.

I mean, let’s review just a few of the more famous cases. They often have something to do with women approaching positions of power: As we all know, when Amanda Marcotte and Melissa McEwan were hired for the John Edwards campaign, there was a national and frequently televised campaign aimed not only at getting them fired, but at making them functionally unemployable. It went on for a long while, it was vicious, and it involved Bill O’Reilly, which is never fun. Furthermore, Jessica Valenti was accused of slutting it up with Bill Clinton because she was in a room with him along with some other people… In each case, this happened because the women were getting too close to power: A President, a presidential candidate. The idea that these women might be doing politics, not “just” gender politics. That was enough to set it off.

If it’s not power, it’s geek stuff. Because we are on the Internet, and the geeks are powerful. Kathy Sierra was subject to one of the most vicious, frightening campaigns of harassment and death threats that anyone has ever seen, because she spoke about software development. And being a lady, but mostly: Being a lady as it related to software development. “I am afraid to leave my yard, I will never feel the same. I will never be the same,” she wrote, to explain why she had to quit working and earning money as a speaker for a while… Then there was Harriet J and her criticism of Google Buzz — no, not Google Buzz!!!! — or McEwan, again, who got one of the biggest pile-ups of her career on a post about a video game called “Fat Princess.” Video games, tech, Google, basic Internet geek stuff: These are the things you’re not allowed to approach, for fear of harassment…

Other people are allowed to seek popularity. Other people are allowed to think it is a good thing. And yet, over here, we know that popularity is not good, but BAD. Feminists often RUN THE HELL AWAY FROM POPULARITY. At least, we do if we’ve got any darn sense in our heads or have seen this happen often enough. (I have a little sense. Not a lot, or enough.) Or if we don’t run away from it, our first instinct is to disavow basic things to which all writers should be entitled, like pride in our work, or a hope that our work might be read and respected. And the reason is this:

Because you cannot so much as mention “not deserving to be raped,” in a blog post about freaking GOOGLE PRIVACY SETTINGS, without getting hundreds of comments about how you should go get raped immediately, because you deserve to be raped so very much.

It is, as I hope is obvious from the quote, worth reading the whole thing.

But I wanted to highlight the relevance of this for this blog and the people who write for it or are in its community. None of this is news, and it is fairly obvious what I mean: we are critiquing geekdom, and geekdom is powerful here on the Internet.

And consequences like these have in fact of course already happened to us and near us. This blog itself doesn’t right at this moment undergo persistent trolling in moderation, it has in the past and undoubtedly will in the future. To give the best known example, MikeeUSA has been reappearing periodically since 2005, and that’s just in communities that I personally follow, and making threats of violence or death all that time, including explicitly invoking and praising the actions of murderer Hans Reiser and mass murderer Marc Lépine.

People who describe themselves as geek feminists and geek feminist activists regularly burn out or take planned breaks in various ways: they go back to technical blogging and technical work, they stop giving unicorn talks, they move their commentary partially or entirely to locked networks rather than public spaces. They may or may not come back to public activity.

I myself have not been a target of sustained personalised harassment campaigns—and even saying that is indicative of the problem, that someone who has “merely” experienced one-off incidents, or harassment aimed at women geeks in general rather than her in particular doesn’t feel like she’s experienced the “real” problem—but I have seen the weapons that are being used against my friends.

I want to, here, acknowledge these people and the work that they did, are doing, and will do. As firecat wrote a long time ago now:

Let’s say that fighting sexism is like a chorus of people singing a continuous tone. If enough people sing, the tone will be continuous even though each of the singers will be stopping singing to take a breath every now and then. The way to change things is for more people to sing rather than for the same small group of people to try to sing louder and never breathe.

The blog is dead, long live the blog

I’ve decided that at long last, I wouldn’t mind actual discussions occurring on some of my noodling, and so I am moving to a WordPress blog. This is the last entry under puzzling.org/logs/thoughts.

The new blog is up at Lecta.

Note that the WordPress blog will not be syndicated in its entirety to any Planets. Individual tags might or might not be at some point in the future, but I’ve decided that I am more comfortable with a readership which is specifically seeking me out.

Eventually the history from puzzling.org/logs/thoughts will be imported there, or at least mostly so, and redirected.

Other places you can find me include:

  1. my diary-style blog, at puzzling.org/logs/diary without comments or puzzlement.dreamwidth.org with comments (this probably will change form somewhat too, but not in the immediate future);
  2. as puzzlement on identi.ca and Twitter; and
  3. on the group blogs Geek Feminism and Hoyden About Town.

If you can’t defend yourself, you shouldn’t be allowed to speak

This article originally appeared on Hoyden About Town.

Blogger Grog’s Gamut‘s legal name and position in the public service were today published by James Massola writing in The Australian. Media editor Geoff Elliott wrote:

IF you are a public servant and blogging and tweeting, sometimes airing a partisan political line, do you deserve anonymity? No.

… if you are influencing the public debate, particularly as a public servant, it is the public’s right to know who you are. It is the media’s duty to report it.

Note the get-out-of-free card in that: “if you are influencing the public debate, particularly as a public servant… it is the media’s duty to report it.” That is, I note, “particularly”, but not “only”, as a public servant. If you are “influencing the public debate”, an action not otherwise defined by Elliott, The Australian is apparently reserving the right to publish your legal name.

I am not entirely sure that Elliott meant my reading, which is that The Australian believes it is ethical and in the public interest not only to out pseudonymous public servants, but probably pseudonymous anybodies, but given the impact of outing, I think the more alarmist reading is sensible: that is, The Australian will out public servants who are writing about political matters (perhaps broadly interpreted) and will at least seriously consider it in other cases.

Institutional power accrues to people who are willing to open most, or increasingly all, facets of their lives to media and public scutiny: their words present and past, their name, their face, their body, their clothes, their family. Who can’t do that? Well, most of us. I doubt even many of the most powerful relish it, but the less powerful cannot withstand it.

But, let’s take it from the top, shall we? As coffeeandink, who was the victim of repeated outing attempts (not by journalists), writes:

Reasons people may prefer pseudonyms or limited personal disclosure on the Internet:

  • Because it is a standard identity- and privacy-protection precaution
  • Because they have experienced online or offline stalking, harassment, or political or domestic violence
  • Because they wish to discuss sexual abuse, sexuality, domestic abuse, assault, politics, health, or mental illness, and do not wish some subset of family, friends, strangers, acquaintances, employers, or potential employers to know about it
  • Because they wish to keep their private lives, activities, and tastes separate from their professional lives, employers, or potential employers
  • Because they fear threats to their employment or the custody of their children
  • Because it’s the custom among their Internet cohort
  • Because it’s no one else’s business

Nobody’s business, unless The Australian thinks you are successfully influencing public debate that is. Can’t let the less powerful do that, can we?

As pointed out in Tim Dunlop’s comments, journalists are generally supportive of at least some right to identify pseudonymous writers.

Annabel Crabb of the ABC (from three tweets, here, here and here):

I don’t think anonymity should be a right. Disclosure of identity would be a rebuttable presumption in my ideal world… Rebuttable presumption – ie, you should ID yourself unless there is a good reason for not doing so… @TudorGrrrl I totally think there is an argument for anonymity in some cases. I just think anonymity should be reserved for extreme cases.”

Because of course explaining your “extreme case” somewhere where journalists can find it and in sufficient detail that they agree with it is never going to in and of itself identify you sufficiently to put you in danger.

Ben Packham of the Herald Sun (from two tweets here and here):

If you set yourself up as a critic whose opinions are worth listening to, you owe it to readers to say who you are. It’s about disclosure… Identity disclosure also disclosing who you are NOT. ie. not a member of the executive, senior official, someone with an axe to grind etc.

I think that something that is not often recognised in these discussions is the advantages that many people who are able to write using their real name have. Packham is partly right: identifying yourself as being or not being someone with an axe to grind, or party-affiliated, or an infamous scoundrel or a beloved Australian living treasure may well give your words more power or get your argument taken more seriously or at least read more widely. It is not unreasonable to be cautious about the stance of a pseudonymous writer, or any writer who conceals related facts about themselves, but in fact this disadvantages writers using pseudonyms, including those who are not intending to deceive their readers about their interests. The bias is applied already.

There are many ways that the less powerful are silenced, and conflating having something to hide or keep private with being not worth listening to is one of them, and insisting on identity disclosure is another. Not all pseudonymous writers are using pseudonyms to ethical ends, this is abundantly clear to anyone who has ever been on the Internet. But insisting that only those who name themselves and state their interest to everyone who lives in the country can speak is far worse.

Elsewhere: eGov AU has a roundup of posts.