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Product review: Shoeboxed

Update February 2017: this service is now known as Squirrel Street, and their smallest monthly pricing is significantly higher than it was in 2012. However much of the review still applies.

Original review:

I’ve been using Shoeboxed now for long enough to review it, I think.

Problem: as with every adult household, we have lots of incoming documents like bills and super statements and similar, and the high initial overhead on deciding whether and where to store them, plus re-sorting them later and so on has never been something we’ve been on top of. Come tax time, in particular, we were usually opening piles of envelopes and hoping for the best.

In 2007 or 2008 we started scanning and shredding a lot of things, but that still left going through and labelling the scans as a problem, plus when I went on maternity leave in 2010 we didn’t have access to a sheet-feed scanner anymore and got behind and never caught up. Back to the “giant unsorted pile of paper” solution.

There are a few services that accept mail on behalf of people and send scans (Pass the Post, Keeping You Posted) but these tend to be quite expensive if you want them to handle all your mail, and also there’s still a time-critical decision step (scan it or send it to me). It tends to be aimed at travellers or businesses. It was annoying enough though that every few months I hit the search engines and eventually lit on Shoeboxed.

What Shoeboxed does:

  1. accepts documents either sent by mail (not one at a time, many in a big envelope) to a US or AU postal address, or uploaded
  2. scans the physical document if any
  3. does data entry for the major data within (for bills, say, the sender and the total)
  4. makes them available after logging in on their website
  5. makes them available over an API to other services like bookkeeping websites

What Shoeboxed doesn’t do:

  1. directly accept individual physical mail on your behalf (they do have a service where you can get online receipts sent to them, I haven’t used it)
  2. full OCR of the scanned documents

There’s a very very limited Free plan involving uploading (not mailing) up to 5 documents a month for OCR plus unlimited uploads if you do your own data entry. The next plan up in Australia, which we’re on, is $20 a month, and includes all the features I listed

Impressions:

  1. overall, it pretty much does what we want: gets paper out of our house and into an easily searchable online form with scans available
  2. because it isn’t fully OCRed I still have to go through non-bills in order to note what they are, eg, a mail from childcare could be a fee change or a newsletter or a note about illness and if I need to find it in a year I’d have to search on the name and look through them all
  3. the processing speed on the Lite plan (contents of envelopes appear on the website in 3–5 days) has been a bit annoying on occasion, I’ve found myself scanning really time-critical documents and uploading them
  4. the processing speed on uploaded scans is great, the data entry is usually done within the hour
  5. the usage reporting doesn’t incorporate the bonus scans one gets by doing things like signing up for an annual plan, or answering demographic surveys. Very annoying!

For our needs, it’s definitely an improvement over our home-rolled solution. We’re scrambling to get 250 documents to them before our annual purchase bonus expires.

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A layperson's intro to paying for healthcare in Australia

I wanted to write a comparison post to Valerie’s The practical reality of contraception: A guide for men about the Australian equivalents. However, I realised a background in the Australian healthcare system might be needed. Hence this post.

Caution: I am not a medical professional or health administrator. There are plenty of details of healthcare payment in Australia I am blissfully unaware of. This is a guide to what it is like to pay for healthcare in Australia as a relatively healthy younger woman.

Summary

In Australia, many people in cities can see doctors mostly for free, and get free hospital treatment and pretty cheap pharmaceuticals. Yay. It isn’t the magical land of totally free though. Boo.

Medicare

Australia has government funded healthcare, called Medicare. Medicare is available to all Australian citizens and permanent residents living in the country. It is funded through the Medicare levy, a federal tax applied to people on moderate incomes and up.

To prove your eligibility for Medicare you have a Medicare card listing your name (often families are combined onto one card of which each adult gets a copy). In the absense of this card Medicare can verify coverage directly to health care services, I believe, but that’s more hassle. Most people carry their Medicare card in their wallet.

Further reading: overview of Medicare, tax guide to the Medicare levy.

Medicare pays for medical services: that is, (a fixed amount of) doctors’ fees and, for public hospitals, other costs associated with hospitalisation. That is, in Australia, you can for most conditions go to a public hospital, be admitted, and be operated on, x-rayed, diagnosed, etc, for free. Hooray!

The Pharmaceutical Benefits Scheme (PBS)

The PBS provides government subsidised pharmaceuticals to Medicare card holders. Basically, almost all common drugs are bought in huge numbers by the government at agreed prices and then sold in pharmacies to patients. No matter what the government paid, the patient will pay something in the order of $20 to $50 for PBS medication. Low income people can obtain a health care card entitling them to medication prices on the order of $5 or so.

Private health insurers (see below) may provide partial reimbursements for some non-PBS drugs.

People who have unusual drug needs (for example, some types of chemotherapy and painkillers, or a drug for which there are several PBS alternatives that for some reason you personally can’t take) can still end up paying huge amounts for medications.

Further reading: About the PBS, Health Care Card

Bulk billing, private billing, and gaps

Doctors’ fees are an important thing to understand here. A doctor in a public hosptial will bill the government for their fixed fee only (or rather, the hospital will bill the government, and pay the doctor a salary). A doctor working outside a public hospital has a choice, they can bulk bill, which is the jargon for billing the government directly, and which from the point of view of the patient is a free consultation. Or they can privately bill, and they can bill any fee they like. The patient can claim the fixed government contribution from Medicare. The difference between the doctor’s bill and the government scheduled fee is called a gap (not a “co-pay”, that’s American jargon) and it is often paid by the patient themselves, especially if the doctor was seen in their own clinic rather than in a private hospital.

The same can be true of other medical services like X-Rays and scans, or blood tests. There are some practitioners or clinics that bulk bill and some that don’t.

There are also some procedures that Medicare flat-out doesn’t cover. I mostly encounter this with unusual blood tests.

Availability of bulk billing

As above, public hospitals do it, and there are a lot of public hospitals. For non-emergency treatment or care for which there is contention, such as childbirth, the hospital usually has a defined catchment area, and will only treat in-area patients. So you have an assigned hospital, essentially, that will admit you and treat you under Medicare.

Outside hospitals, in major metropolitan areas it is often possible to find bulk-billing general practitioners, and, in some specialties, even bulk-billing specialists with their own practice. (This can have downsides such as shorter appointments or high practitioner turnover, but some private billing clinics have these problems too!) In smaller cities and regional and rural areas on the other hand, there is usually a shortage of medical practitioners and private billing can be near-universal. And underserved specialties often have near-universal enormous gap fees for out-of-hospital consultations.

There is some protection against enormous gaps. Some private insurers (below) have some coverage, and the Medicare Safety Net starts paying part of many gaps after you spend about $500 in a year on gaps.

Private insurance

Now, there is private health insurance, which you take out in addition to (not instead of) Medicare. What this gets you is:

  1. coverage of many expenses associated with choosing a private hospital (accommodation, operating theatre fees) and so on, and on some policies partial coverage of the gap amount on the doctors who treated you at the hospital
  2. coverage of some non- or partly-Medicare covered expenses, like dental, optical and physiotherapy fees (for example, Medicare covers eye exams to prescribe glasses, but not the actual glasses themselves), the jargon for that here is extras cover
  3. coverage of ambulance expenses in states where the state government doesn’t pay for them (NSW is one of the states where you pay for your own ambulance)
  4. coverage of a (usually pretty limited) range of non-PBS drugs

You can usually buy pieces of this too: eg, just hospital, or just ambulance.

As an indication as regards cost, private premiums presently start at about $150 for a family for a month, and a super-kickarse policy with huge yearly limits on extras and private obstetric care (this, psychiatric care and dialysis are often excluded from cheap policies) included starts around $350 a month for a family with adults my age. They actually have to get the federal government to approve their rate of premium rises.

Employers sometimes, but by no means always, offer private health cover. It’s usually a benefit associated with US-owned companies. (Google presently pays for my family’s private cover.) It’s not a tax-exempt benefit.

Why use the private system?

Here, the private system is anything where the patient may be billed. This includes:

  1. being admitted to a public hospital as a private patient, which is a choice they offer you, and the hospital bills you/your private insurer rather than Medicare
  2. being admitted to a privately funded hospital
  3. seeing a doctor or visiting a clinic that does not bulk bill

One major reason is that, as above, out of a hospital you simply may not have a local bulk billing practitioner. Or, if you are wealthy, you might, but you may have a personal preference for a particular practitioner who doesn’t bulk bill.

The other is to avoid the downsides of the public system:

  1. for some treatments, especially elective surgery (tangent, in Australian medical jargon, that means all surgery that isn’t urgent, it does not only mean “surgery for which there isn’t a medical need”) public hospitals may have long waiting lists, whereas you could get your treatment more swiftly in the private system, which may be considerably more pleasant for you!
  2. in the public system, you are not entitled to a choice of doctor. You get treated by the rostered doctor (often a registrar, ie, specialist-in-training in the appropriate specialty). In the private system (including a privately-paying patient in a public hospital) you appoint your doctor.
  3. public hospitals tend to have a lower standard of accommodation than private ones, ie, shared rooms, less light in rooms and similar. So, a class thing.
  4. quite a number of public hosptials are actually Catholic, and refuse proscribed services like abortion, tubal ligation, and prescribing or supplying contraception (whether publicly funded hospitals should be allowed to do this is an interesting question, but not really live, politically). Mind you, so are a lot of private ones, but since you can go to a private hospital of your choice, you can choose a non-Catholic one, and you may not be able to in the public system.

Nevertheless, as you can imagine, Medicare coverage suffices for many Australians even if they can afford private premiums. There are a couple of financial carrots and sticks used to encourage taking it up and, in theory, reduce the cost burden on Medicare.

Further reading: the Medicare levy surcharge tax on wealthy people who don’t take up private insurance, and lifetime health cover premiums in which your premium is locked to the age that you first bought private insurance at.

Comparisons with the US system

Improvements on the US system, based on my (very imperfect!) understanding of that system:

  1. the most obvious one is that when you lose your job you do not lose Medicare coverage if you are unemployed, or earn too much money, or earn it the wrong way, or are too old, too young, too healthy or too sick.
  2. likewise, you cannot end up with a health history that makes it impossible for you to be insured: private insurers cannot, by law, discriminate on anything other than age (higher age is higher premiums) or medical history, and the only permissable medical history discrimination is that they can (and always do) refuse to pay for treatment related to a “pre-existing condition” for the first 12 months of cover. Medicare does not discriminate other than on nationality and visa status.
  3. insurers don’t get involved in the details of your medical decisions. It’s fairly plain when something is covered and when it isn’t. There seems to be far fewer problems with “and then I presented my script in a month with a blue moon and it turns out that clause 197c2 subsection b means that I now pay for my medication myself this year”. Generally you and your treating professional make a decision, stuff happens, and Medicare, PBS and you collectively pay the same amount for it no matter who billed what when and who sacrificed which mammal to the gods.
  4. even privately billed stuff seems cheaper, probably because the giant single-payer forces all the prices down, and the fact that for things that Medicare doesn’t cover, you tend to see the entire bill, which seems to be more price transparency than the US has.

    As a price difference example, Valerie states that she had a USD 40 co-pay on Nuvaring. Nuvaring is not a PBS medication here and my private insurer didn’t cover it either. But I paid AUD 30 a month for it and that was the entire cost, not just a portion of it.

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The 44th Down Under Feminists Carnival

This article originally appeared on Hoyden About Town.

Apologies for not getting this done on time everyone, December and January turned out to be a major time crunch for me. However, I won’t keep you, on with the show!

In blue on a white background, the DUFC logo: in a square with rounded corners, there is the female/feminine symbol; with the Southern Cross inside, above which it says 'Down Under' and below 'Feminists Carnival'.

Welcome! This post is the 44th monthly Down Under Feminists Carnival. This edition of the carnival gathers together December 2011 feminist posts from writers living in Australia and New Zealand. Thanks to all the writers and submitters for making this carnival carnilicious.

Highlighted new(er) Down Under voices

I’ve decided to highlight inline posts that come from people who began been blogging at their current home in January 2011 or later, such posts are marked with (2011 blog) after the link. I know this is a very imperfect guide to new writers, since some may have simply started new blogs or switched URLs, or be well-known as writers in other media, but hopefully this may be a quick guide to feeds you may not be following yet.

Also, this carnival observes the new rule that each writer may feature at most twice (full disclosure: I used the “three if the host really really wants to!” exemption once). Apologies to the many fine submissions that were dropped under this system, but I hope it results in a more manageable carnival size and representation of different writers.

Feminist spaces

Maia wrote On Change and Accountability: A response to Clarisse Thorn (cross-posted at Feministe and Alas! A Blog) in response to Feministe’s interview with Hugo Schwyzer and ensuing critical discussion of Schwyzer’s reception as a leading ally.

Politics and social justice

anthea encourages consideration of a charity’s ethical framework and agenda before donating.

stargazer doesn’t think identity politics and inequality politics are in conflict.

Disability

anthea deconstructs judgments about fat, laziness, energy expenditure, priorities and disability.

Maia is troubled by the presentation of the sexuality of people with disabilities in The Scarlet Road‘s trailer, and notes the conflation of the sexuality of people with disabilities and the sexuality of men with disabilities.

Ethnicity, race and racism

Chally is not happy with racially coded beauty standards about her hair.

Chrys Stevenson reflects on Aboriginal health, Meryl Dorey’s promotion of non-vaccination and that Aboriginal people have every reason not to listen to white people like Stevenson. (Later, Stevenson/Gladly writes about working with the media to publicise Dorey’s involvement in the Woodford folk festival.)

Workplace

Mentally Sexy Dad introduces Lisa Coffa and Bronwyn Sutton, co-winners of the Pam Keating Award given by the Waste Management Association of Australia. (2011 blog)

Kaylia Payne explores internalised stereotypes about women’s and men’s jobs.

Blue Milk recalls staging an office coup for the corner office.

Penelope Robinson considers the academic workforce, including workloads and casualisation.

Environment

Steph is skeptical about wind farm noise complaints being genuine, rather than a lobbying technique.

Feminist life

tallulahspankhead discusses consent issues and ethics outside the context of sex acts. (2011 blog)

Sonya Krzywoszyja rolls her eyes at feminism 101 questions sent through dating sites.

Deborah writes about the feminism of raising daughters as independent thinkers.

Sex work

Anita condemns the focus on Nuttidar Vaikaew’s sex work in the media coverage of her murder by her spouse.

Blue Milk explains how she, as an outsider, views sex worker experiences by analogy with drug culture experiences ranging from very negative to very positive. (This post is a followup to a late November post on her blog.)

LGBTQIA

Jo writes about personal explorations of asexuality. (2011 blog)

bluebec is suspicious of any claim that “It has always been that way since the dawn of humanity” and gives Joe de Bruyn of the Shop, Distributive and Allied Employees Association a lesson to that effect.

LudditeJourno thinks that the mythos of New Zealand egalitarianism is causing police to prematurely determine that Phillip Cottrell’s murder wasn’t a hate crime.

Gladly, the Cross-Eyed Bear makes sure the bigotry of politicians gets exposure beyond Hansard.

Religion

stargazer is pleased with a review of mosques as women’s spaces in Turkey and thinks New Zealand could benefit from the same.

Media, literature and culture

brownflotsam has a mixed review of Albert Nobbs and is keen to talk with other people who’ve seen it. (2011 blog)

IsBambi celebrates the work and thoughts of Abigail E. Disney, who makes films about women’s roles in peace processes. (2011 blog)

Jo is critical of the conflation of motherhood with womanhood in the Doctor Who Christmas special. (2011 blog)

PharaohKatt pushes back on privileged criticisms of The Australian Women Writers Challenge.

bluebec reflects on choosing to and being allowed to play female (and non-white) characters in computer games.

Anita demonstrates how an NZ Herald article unnecessarily emphasises the gender of a police officer who was assaulted.

Penelope Robinson is bothered by media talk of Nicola, Tanya and Julie instead of Roxon, Plibersek and Collins.

sleepydumpling takes Mia Freedman to task on fashion judgments as classist, ableist and sizeist, and newswithnipples examines Freedman’s denial that there’s any problem.

Violence

Jshoep got some very unhelpful “report him” and “hit him” advice after being assaulted at an Opeth gig.

ColeyTangerina explains that the prevalence of triggers and people who can be triggered is why the feminist blogosphere tends to warn for them.

Deborah observes another case of victim-blaming when police talk about sexual assault.

Mindy considers whether the fundamentals of the perception of women prisoners have changed since the Victorian era.

LudditeJourno calls on the New Zealand government to adequately fund the Auckland Sexual Abuse Help line.

Reproductive rights and justice

Alison McCulloch details the history and consequences of creating a moral hierarchy of abortions in New Zealand. (2011 blog)

Megan Clayton writes about prenatal testing and the assumptions made that terminating the pregnancy is the only choice if atypical chromosomes are found.

Beauty and body image

The End is Naenae! discovers a doozy of a comment thread about pubic hair and removal thereof in, of course, a Life and Style section. (2011 blog)

The End is Naenae! also considers the continued assumption that beauty is a woman’s or girl’s foremost aim and accomplishment. (2011 blog)

Rachel Hills writes about the special shame of trying hard and still failing to look 100% officially beautiful.

Chally analyses the telling of stories about women who lose their beauty, particularly the case of Lauren Scruggs, injured in an accident. (Cross-posted at HAT.)

Tracy Crisp writes about beauty and intercultural communication when she is diagnosed with a basal cell carcinoma (and, later, how Australian women consider that news).

sleepydumpling celebrates what the fat acceptance ideas and community have led her to.

Next carnival

The 45th carnival will follow hard on our heels at Maybe it means nothing. Submit January 2012 posts as per Chally’s instructions.

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Friday Hoydens: Ellyse Perry and Suzie Bates

This article originally appeared on Hoyden About Town.

There’s something about women cricketers… they just can’t confine themselves to one sport, dammit!

Ellyse Perry plays a forward defensive shot
Ellyse Perry, by YellowMonkey, CC BY-SA
Ellyse Perry is one of the Southern Star’s best known players, playing for the national team since age 16. She’s an all-rounder, and now aged 21 has appeared in 2 Tests and 39 One Day Internationals. (Women cricketers have far fewer opportunities to play Test matches than men do, a lifetime total of under 10 Tests is normal.) She also debuted for the Matildas, our national soccer team, in the same year as she began playing for the Southern Stars. In 2011, when she came on as a substitute in a Norway v Australia game in the FIFA World Cup she became the first woman to have represented Australia in senior World Cups in two different sports.

Suzie Bates stands with bat in the field
Suzie Bates, by paddynapper CC BY-SA
Suzie Bates was made captain of the White Ferns in December 2011. Like Perry, she is an all-rounder (or apparently so, I haven’t found her described as such, coverage of her online is poorer, and if you ever felt like contributing to Wikipedia today is your lucky day): she currently holds the highest batting average in her Twenty20 team, and she took four wickets in New Zealand’s path to the World Cup final in 2009. In addition to her years of cricketing, she also played for New Zealand’s basketball team in the 2008 Olympics, although she told Cricinfo that her responsibilities as cricket captain will probably mean that she cannot play again in the 2012 Olympics.

Perry and Bates will be part of the Southern Stars and the White Ferns respectively during their upcoming eight-match series in Sydney/Melbourne in late January and early February.

References

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Mary’s helpful guide to soliciting research participation on the ‘net

This article originally appeared on Hoyden About Town.

In my years on the ‘net, I’ve seen any number of people want to interview others or get them to take surveys for everything from a short high school or undergraduate paper through to graduate research projects and books. And they so seldom manage to meet basic ethical guidelines for making sure they aren’t wasting their participants’ time at best or endangering them at worst. Hence this article.

In addition, this article may help research participants better assess requests: are researchers telling you what you need to know? Have they considered your interests as well as their desire to Find Something Out At All Costs?

Full disclosure: I am not a research ethics expert, I am simply a researcher helping you get the basics right. Please seek expert advice if you have any doubt about the safety or integrity of your research.

Why do I need to do this stuff?

Because you’re so often asking people sensitive stuff, that’s why!

Look, I have some sympathy for the “it’s just questions about something-seemingly-small!” myself. I ask people questions about their linguistic intuitions. “Which sentence reads better to you, A or B?” There’s nothing less fun than completing a 31 page ethics application to get approval to ask people about which sentences read better.

But look, all research, at best, takes up people’s time. You owe people something for that. In addition, quite a lot of the research people are recruiting for on the ‘net wants to get into harassment of women, political affiliations, sexual experiences, why people write slash. That kind of stuff? That kind of stuff in the wrong hands loses people jobs and relationships. You owe people serious, well thought out harm mitigation for that.

So, ethical research recruitment lets people know what they’re getting into, whether it is a boring half hour sharing linguistic intuitions, or sharing potentially damaging information with a reseracher.

The bare minimum

All researchers asking for participation should share this information:

  • Who are you?
  • Who do you work for or who commissioned this work, if not yourself?
  • How can I get in contact with you, and how can I get in contact with who you are working for?
  • What is the purpose of the research?
  • What is the status of the research? Is this sheer curiosity that made you whip up a survey in five minutes, or a pilot study, or the main game?
  • What kind of effort do you want from me? (Interviews versus surveys. Five minutes versus many hours. You get the idea. Tell me upfront what my time investment is.)
  • When you’re done, where can I see the results?
  • Will the results be made public and in what form? (A peer-reviewed article? A PhD thesis? A pop science book? On your blog?)

Some of this might be the sort of thing you want to put on a webpage you can link to, so you can leave short advertisements like “Hi, I’m looking for help with X, and thought readers here might want to help because of Y, if you need to know more, please see LINK.”

You;d be amazed how many people miss the “When you’re done, where can I see the results?” step. Even if they’re asking people for 20 hours of interviews or something like that. For anything but the most trivial investment of time, letting people read your results is the minimum reward required.

Also, results being made public can often be good: the subject’s work is contributing to the sum of human knowledge! So don’t consider this necessarily a bad thing in and of itself.

Institutional research

If you are doing research at the postgraduate, postdoctoral or faculty level, research using human subjects (and other animal subjects for that matter, but you aren’t likely to be recruiting them on blogs) requires ethics approval by an institution-level ethics committee in most institutions.

So, when soliciting participants for research that has ethics approval, provide the following info:

  • All the bare minimums plus
  • A statement citing your ethics approval in whatever manner is usual. Your committee probably has boilerplate. Typically this will name the institution, give a reference number for your experiment and provide contact details for the ethics committee.
  • If your ethics committee approved a recruitment advertisement, use it! If it’s long put it at the other end of a link if that’s OK with them.
  • If your ethics approval requires that you disclose a bunch of things, also state them or place them at your info link if allowed.

If your institutional research didn’t require ethics approval (some institutions might, for example, have a blanket policy covering low-risk things like linguistic intuition questionnaires) find whatever boilerplate they let you use instead, if there is any or say something sensible along the lines of “This questionnaire comes under the XYZ University Low Risk Experimentation Policy [link].”

Basically, if you are doing research on behalf of an employer state either that you have ethics approval, or if not, why not (eg, your institution has no committee).

No committee but doing something sensitive?

If you’re doing sensitive work outside the oversight of ethics committees, here’s the start of your checklist!

  • All the bare minimums plus
  • Are respondents going to be anonymised in your personal/researcher copy of the data? Are you stripping any associated names, IP addresses, email addresses and similar? If not, what are you keeping and why?
  • How are you storing the researcher copy of the data?
  • Who has access to the researcher copy of the data? (Yourself? Your boss? All of your boss’s present and future employees? The Internet?)
  • When do you plan to delete the researcher copy of the data, if ever?
  • Are respondents going to be anonymised in the published results? If not, what identifying information will you publish and why?
  • Can a respondent withdraw their participation and be deleted from your data or transcripts? How do they do it? How long do they have to do so?

There are all kinds of other factors that ethics committees would get you to look at, basically, what capacity for harm does your research have? How are you mitigating that harm? What risk to your participants is left?

Risks include: physical health risks; mental health risks (more common with online data gathering, eg, triggering questions); exposing people to relationship disruption or breakdown, or abuse (by, eg, asking them to discuss infidelity); exposing people to criminal prosecution (eg by asking them to discuss illegal drug use); exposing people to civil liability (eg by getting them to discuss breach of contract), exposing them to job loss; denying them the best treatment or resources (by, eg, giving preferential treatment to patients or students or employees who agree to take part in the research, thus harming others); and coercing participation in general. And there’s one question that frankly stands out to me as a member of the apparently rare species Lady on the ‘Net, which is “are you studying an over-studied population and if so, what benefit does this extra research have for them, as opposed to for you?”

One of the most obvious mitigation strategies is anonymity of your subjects in reports, and eventual data destruction of any private identifying data. But as you can see from the examples related to coerced participation, it isn’t the only strategy you might need. List your possible harms, list your mitigations, let the potential subjects decide if the research is worth it to them.

Related

I wrote a similar post focussed on software development a few years back, in that case mainly focussed on “prove to your subjects that their participation is not a waste of their time.”

Creative Commons License
Mary’s helpful guide to soliciting research participation on the ‘net by Mary Gardiner is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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Your friendly guide to talking to me about being tall

Scene setting: I’m 193cm/6’4″ tall. The average height of an Australian woman is about 163cm, so conveniently you can think of me as being a whole ruler taller, or that the average Australian woman’s head is about my shoulder height. This is a weird enough height that I’ve had all kinds of weird conversations about it. Let me get you past the weird.

Rule 1: consider not talking to a tall person about their height. It’s hard to do well. Think of it like this:
Person 1: “your body has a very very unusual feature! very unusual! very unusual!”
Person 2: “whereas your body does not! very normal! very normal!”

It’s a pretty one way conversation, basically. It’s unlikely (statistically) that they can reciprocate in kind by asking you/informing you about your visible weirdnesses, and if they can, it’s likely you don’t want to hear about your weirdnesses. The conversation in reality goes something like this:

Person 1: you are very very tall!
Person 2: um, indeed.
Person 1: [waits patiently for tall person to work harder to pull their turn out of the magical conversation hat]

Or alternatively, the general rule is start conversations where the person you are talking to has some chance of reciprocation.

Rule 2: especially consider not talking to a tall child or teenager about their height! This is because people generally make free with subjecting children and teenagers to every thought that crosses their mind, usually prescriptively at that. I am probably down to a conversation every few months about my height now. When I was a teenager, I had a conversation with a stranger about my height about once a week. That person who by virtue of youth (*cough* and gender) is extra socially obliged to stand there and look polite while they hear your every thought about human height variations? You’re not the only person taking advantage.

Rule 3: I’ve heard the jokes. Useful rule in general for anyone who has what you consider an unusual body, name, accent, hair colour, job, dress, religious belief, ethnic identity, mobility aid, manner of speaking, hobby, and/or other thing.

I have to say, I’m yet to hear what I’d call a good tall joke, but then, I would be biased, wouldn’t I?

Rule 4: I don’t need to know about how unattractive you find it. I won’t belabour this: if you’re the kind of person who tells tall people they are ugly or freaky (in my case, this was almost exclusively done by men to my teenage self, men in late middle age still occasionally do it now), you’re the kind of person who isn’t reading.

Incidentally, the favoured insult for a tall slender woman you’ve just seen on the street and instantly been repelled by is “lanky bitch” or “fucking lanky bitch“. In case it ever comes up in a trivia quiz or something. Who the hell uses the word ‘lanky’?

Rule 5: I don’t want to hear about how jealous you are. This is more complicated and interesting. When I was in my late teens, most of those people stopping me to talk to me about it were middle-aged women* wanting to tell me I was beautiful and special and should stand up straight and be proud and they wished they were me.

It took me ages to work out what was going on, which is that each of these women thought she was the only one and was lighting a torch in the misery of my teen years. Since it happened several times a month, I had no notion that they thought that, and they must have been rather unsettled by my awkward and slightly hostile reaction to their attempt to reach through the fog of human cruelty with a kind thought. Sorry, kind women.

* Um, possibly adult women? I wasn’t good at picking adult’s ages at the time.

Rule 6: unless you are my doctor, I don’t want to discuss my genetic history with you. I’m not sure why everyone wants to know whether my parents are tall (oh what the hell: yes, they are, and if the human race consisted entirely of my father’s relatives, I would be at the tall end of normal, rather than at the “having conversations with strangers and writing blog entries” level). It seems kind of weird to be led through a laundry list of my relatives and asked if they are tall. Are people trying to find out if their own children will/won’t/might be tall?

A special note to doctors on this one: you don’t get out of gaol free! It might help to explain why you’re asking. “There are some diseases and syndromes which have extreme height as a symptom, but if your whole family is tall that’s less likely” is an example of a helpful thing to say. (At my height-for-sex, I suspect you can just about get away with saying “so, Marfan syndrome**, you either have it or have been investigated for it, yeah?”) But since quite a few doctors have done this out of either a desire for chitchat equivalent to the general public or a desire to satisfy some medical curiosity irrelevant to their treatment of me, I don’t like it much from doctors without explanation either. I am all good with doctor chitchat, but not about something where I can’t tell if you think I have a disease or you have a few minutes to shoot the breeze with me.

** Not the only medically interesting cause of tallness, I know.

Rule 7: I will be the judge of whether I can wear heels, thank you. I don’t wear high ones because OUCH and also because there’s absolutely no social advantage to me from being taller, quite the reverse. But I sometimes wear low ones because I like the shoes they are attached to, and every so often a sales assistant refuses to sell them to me. What the hell?

Rule 8: It’s not good news for me that there’s someone taller than you. Actual remark addressed to me on several occasions: “wow, oh my god, you’re taller than me! I feel so good knowing that there’s a woman taller than me out there!” Only about half the time do they go on to realise what that implies from my point of view.

I do see the temptation to start conversations with other tall people about how they are taller than me, but when I do I remember this.

Rule 9: You don’t need to worry about what your kids say. Well, unless it’s “fucking lanky bitch” I guess. But kids specialise in drive-bys: “that lady is very tall!” I don’t mind stating-the-obvious drive-bys, it’s cute.

The champion kid remark to date was while I was pregnant: “Mummy, that lady is very tall and she has a baby in her tummy!” Indeed!

Rule 10: I am all good with reaching stuff on high shelves for you. Maybe this bugs some tall people, certainly people apologise a lot for asking me to do this, but it seems fair enough, really. Why do shelves intended for the general public go so high anyway?

Rule 11: I like to show off. I can touch the ceiling (on tiptoes) in normal height modern rooms. (I use this to change lightbulbs.) I can stand flat-feet on the bottom of a 1.8m depth pool (the usual depth of recreational pools) and it comes up to about my mouth. I almost never get the chance to mention these things to people! Humour me. (OK, you don’t have to, now that you’ve read this.)

Rule 12: If you’ve known me for ages and have secretly always wanted to talk to me about being tall, I usually don’t mind much of this from people I know. I guess the ugly thing would be an exception, but really, it’s strangers bowling up to me and asking about the height of my great-great-grandfather’s sister that comprises 99% of the problem.

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Computational linguists

xkcd suddenly exploded in my circles in 2006, thanks to the comic Randall Munroe calls Computational Linguists and most people refer to as “Fuck Computational Linguistics” getting around at the annual conference of the Association for Computational Linguistics.

There’s been requests for the xkcd store to sell it before, but it’s never been done.

I just ordered a batch through Sticker Mule, both of the full comic and of a smaller badge version I did. (They will do proofs of them, I’ll be interested to see if the “Fuck” bugs them.) In order to do so I did a vector version of the comic (via Inkscape’s “trace bitmap”), and because the original comic, and these variants, are under Creative Commons Attribution NonCommercial, I can share them with you here. If you want them, order copies from the sticker vendor of your choice!

Full comic:
Indicative PNG | Compressed Inkscape SVG | PDF (fonts as paths)

Smaller badge-like variant:

Fuck Computational Linguistics
Compressed Inkscape SVG | PDF (fonts as paths)

The vector versions aren’t very clean, but neither is the original comic, so I’m hoping these look like the spirit of the original, rather than a nasty hack.

Reminder: these are licensed for free noncommercial use (the precise condition is noncommercial use with attribution to the original author, modifications OK). So don’t sell them!

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Online harassment as a daily hazard: when trolls feed themselves

This article originally appeared on Geek Feminism.

Trigger warning for discussion of and graphic examples of threatening online harassment.

Seen s.e. smith’s post on blogging and harassment yet? You’re about to see it everywhere (on the social justice blogs) because it’s very powerful and true:

by the time I’d clocked around 20 threats, and was up to around 30 readers, I’d learned the art of triage. The quick skim to find out if there was any actually personal threatening information, like identifying details, or if it was just your garden variety threat with no teeth behind it. I kept them all in a little file in case I needed them later, and forwarded the worst to the police department, not in the belief they would actually do anything, but in the hopes that information would be there, somewhere, in case it was needed someday.

“I hope you get raped to death with a gorsebush,” one email memorably began. I gave the letter writer some style points for creativity, but quickly deducted them when I noted he’d sent it from his work email, at a progressive organisation. I helpfully forwarded it to his supervisor, since I thought she might be interested to know what he was doing on company time. “Thanks,” she wrote back, and I didn’t hear anything more about it. Several months later I attended a gala event the organisation was participating in and watched him sitting there on stage, confident and smug”¦

I was careful in all the ways they tell you to be, to make it difficult to find my house, for example, and most of the rape threats, and the death threats, the casual verbal abuse from people who disagreed with my stances on subjects like rape being bad and abortion being a personal matter, weren’t really that threatening in that they didn’t pose a personal danger to me, and I was rarely concerned for my safety. That wasn’t the point, though, which is what I told a friend when she got her first rape threat and called me, sobbing. I wished she’d been spared that particular blogging rite of passage, but unfortunately she hadn’t been.

“They want you to shut up,” I explained. “That’s the point of a rape threat. They want to silence you. They want you to shrink down very small inside a box where you think they can’t find you.”

And it works. I see it happening all the time; blogs go dark, or disappear entirely, or stop covering certain subjects. People hop pseudonyms and addresses, trusting that regular readers can find and follow them, trying to stay one step ahead. Very few people openly discuss it because they feel like it’s feeding the trolls, giving them the attention they want. Some prominent bloggers and members of the tech community have been bold enough; Kathy Sierra, for example, spoke out about the threats that made her afraid to leave her own home. She’s not the only blogger who’s been presented not just with vicious, hateful verbal abuse, but very real evidence that people want to physically hurt her, a double-edged silencing tactic, a sustained campaign of terrorism that is, often, highly effective.

[That is a relatively short excerpt, read the whole thing.]

I think it’s time to take a look at the reflexive “don’t feed the trolls” advice, frankly.

It was developed, I think, for Usenet (at least, the earliest known usage of the term ‘troll’ in this sense is from alt.folklore.urban in 1992, which suggests that that formulation probably originates similarly), and was adopted by email lists and blogs in due course. I’ve always been suspicious of it in the case of forums like email lists where messages can’t be recalled: some people implement it as just leaving the troll to continue sending messages into the void – except that it’s not a void. Experienced people may have blocked the troll, inexperienced people are there to be frightened either specifically by the troll or by the apparent unremarkableness of the troll’s behaviour. (This is one of the reasons I am less and less on-board with the free software community’s continued preference for public mailing lists. I like my email client a lot too, but I like spaces where harassment can be removed quickly from all reader’s view more.)

There’s certainly some wisdom in “don’t feed the trolls”. Consider for example Gavin de Becker’s advice in The Gift of Fear: if you, say, return harassing phone calls on the 50th time, you’ve only taught your harasser that they need to call 50 times to get a response. They need to learn that they cannot reach you, that there is nothing they can do to make you reply to them.

So far it seems sensible, but what it doesn’t account for is having multiple harassers, who either may not be aware of each other or who may be actively encouraging each other and coordinating attacks (via hate blogs or forums or the more wildcard ‘lulz’ variants thereof). It’s not so clear there that en masse silence is a useful strategy, it varies by case, and the off-hand use of the “everyone knows that you don’t feed the trolls!” wisdom that was (arguably) effective in the case of lone trolls is in effect a message to people being targeted for harassment by a coordinated group, or who have a number of individual harassers, that no one gives a shit. Don’t talk about it, we don’t care about your problems.

It also means that we are continually surprised by the size and scope of the problem. Death threats? With your address attached? Weekly? This is a problem not only because of the continuing coziness of the “yeah right, never happens to me” crowd, but because we often aren’t sharing information among targets.

It’s not just you.

It’s not just you.

Every single time, there is someone who has been hurt by thinking it’s just them.

I by no means advocate compulsory reporting of harassment, in fact I am very strongly committed to empowering survivors by allowing them a coercion-free space to do whatever the hell they please in terms of reporting or not. But “don’t feed the trolls” isn’t any more coercion-free than “stop hir hurting someone else! report now!” The coercion is this: thirty years of Internet are saying keep this to yourself, damn you (stop hir hurting someone else)!

Thirty years of Internet, per above, don’t have the whole story.

This scale of harassment of bloggers also brings us into a realm where people without the financial resources of celebrities to, eg, pay Gavin de Becker’s people to read their mail for them and alert them only to genuine immediate threats, have to deal with the same scale of harassment. This isn’t totally new to the Internet (being, eg, the family member of someone who has either committed or been the victim of a well-publicised unusual crime, has long attracted the same kind of attacks) but it is hard enough for rich powerful people to protect themselves mentally and physically from this level of hostile attention, let alone people with the typical resources of a social justice blogger (generally relatively privileged yes, able to afford state-of-the-art personal security, no).

On that, I’m honestly not sure what to do except that it scares me. There appears to be no known effective defence against sufficiently many motivated harassers. There doesn’t even appear to be a lot of giving a toss about it.

Update: Hey folks, on reflection I realise that my last paragraph kind of invites advice, but it’s probably safe to assume that if you’ve thought of doing X in response to trolls that so have people like s.e. smith, and either X is in their arsenal, it doesn’t work, or it isn’t reasonably possible for them (that is the cost-benefit trade-offs don’t favour it).

Responses from people with unusual expertise on personal security or on community management and similar areas giving facts advice or facts might be useful, but if your expertise is “average experienced netizen” please step back and give people affected a chance to talk.

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Copyright hell: larrakins and astrologers

This article originally appeared on Hoyden About Town.

People who support a reasonable balance between encouraging creation of artistic works by allowing creators to profit from them, and the interests of wider society in benefiting from the free availability of creative works (or even of facts) aren’t having a good day.

Larrikin vs Australian Music

Skud has covered this over at Save Aussie Music:

Today EMI Australia lost their High Court appeal against Larrikin Music in the Kookaburra/Land Down Under case…

Leaving aside the problems with the copyright system, let’s just take a moment to look at Larrikin, the folk music label that holds the rights to “Kookaburra”. Larrikin was founded in 1974 by Warren Fahey, and sold to Festival Records in 1995. Festival, owned by Murdoch, was shut down and its assets sold to Warner Music Australia in 2005, for a mere $12 million.

Larrikin was home to a number of Australian artists, among them Kev Carmody, Eric Bogle, and Redgum

Kev Carmody, one of Australia’s foremost indigenous musicians, released four albums on Larrikin and Festival between 1988 and 1995, none of which are available on iTunes nor readily available as CDs (based on a search of online retailers). …

Warner bought Larrikin Records’ assets — two decades of Australian music — not because they want to share the music with the public, but to bolster their intellectual property portfolio, in the hope that one day they’ll be able to sue someone for using a riff or a line of lyrics that sounds somewhat like something Redgum or Kev Carmody once wrote. They do this at the expense of Australian music, history, and culture.

Lauredhel covered the case earlier at Hoyden too, focussing on whether the claim of infringement stands up to a legal layperson’s listen test and musical analysis: You better run, you better take cover.

Astrologers versus software creators and users

Have you ever selected your timezone from a list which lists them like this: “Australia/Sydney”, “Europe/London”? Then you’ve used the zoneinfo database.

Timezones are complicated. You can’t work out what timezone someone is in based purely on their longitude, have a look at this map to see why. Timezones are highly dependent on political boundaries. On top of that, daylight savings transitions are all over the map (as it were). Some countries transition in an unpredictable fashion set by their legislature each year. Sometimes a sufficiently large event (such as the Sydney Olympics in 2000) causes a local daylight savings transition to happen earlier or later than that government’s usually predictable algorithm.

Therefore computer programs rely heavily on having a giant lookup table of timezones and daylight saving transitions. Data is needed both for the present, so that your clock can be updated, and for the past, so that the time of events ranging from blog entries to bank transactions can be correctly reported.

A great deal of software, including almost all open source software, relies on the freely available database variously called the tz database, the zoneinfo database or the Olson database.

Arthur David Olson (the “Olson” in “Olson database”) announced yesterday:

A civil suit was filed on September 30 in federal court in Boston; I’m a defendant; the case involves the time zone database.

The ftp server at elsie.nci.nih.gov has been shut down.

The mailing list will be shut down after this message.

The basis of the suit is that the zoneinfo database credits The American Atlas as a source of data, and The American Atlas has been purchased by astrology company Astrolabe Inc, who assert that the use of the data is an infringement of their copyright. Whether this is true is apparently highly arguable (in the US it seems to hinge on whether it’s a list of facts, which aren’t copyrightable) but in the meantime the central distribution point of the data is gone. And it could be a long meantime.

Now, people still have copies of the database (if you run Linux you probably do yourself). However, the source of updates has been removed, which means it will be out of date within a few weeks, and the community that created the updates has been fractured. Various people are doing various things, including a defence fund, a fork of the mailing list, and discussions about re-creating or resurrecting the data in other places. All a great waste of many creative people’s time and money, gain to society from Astrolabe’s action yet to be shown.

More information:

Update (Oct 17): ICANN takes over zoneinfo database

On 14th October the Internet Corporation for Assigned Names and Numbers (ICANN), which manages key Internet resources (notably, the global pool of IPv4 and IPv6 addresses) on behalf of the US government, put out a press release (PDF) announcing that they were taking over the zoneinfo database:

The Internet Corporation for Assigned Names and Numbers (ICANN) today took over operation of an Internet Time Zone Database that is used by a number of major computer systems.

ICANN agreed to manage the database after receiving a request from the Internet Engineering Task Force (IETF).

The database contains time zone code and data that computer programs and operating systems such as Unix, Linux, Java, and Oracle rely on to determine the correct time for a given location. Modifications to the database occur frequently throughout the year…

“The Time Zone Database provides an essential service on the Internet and keeping it operational falls within ICANN’s mission of maintaining a stable and dependable Internet,” said Akram Atallah, ICANN’s Chief Operating Officer.

I wonder if ICANN’s not-for-profit status is useful here. Just as Project Gutenberg can make United States public domain texts available globally, even though texts published prior to 1923 are not public domain world-wide, ICANN may present a less tempting target for lawsuits than other possible homes for the zoneinfo database.

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Ada Lovelace Day: Mahananda Dasgupta, nuclear fusion researcher

7th October is Ada Lovelace Day, a day to blog about your heroines in science, technology, engineering and math.

Mahananda Dasgupta is a professor in the Department of Nuclear Physics at the Australian National University. Dasgupta’s research takes place at the heavy-ion accelerator facility and investigates quantum tunnelling when heavy nuclei collide. Her Pawsey Medal award in 2006 cites cutting-edge contributions includ[ing] precision measurements of unprecedented accuracy.

Dasgupta moved to Australia from India for a postdoctoral position in the 1990s, and eventually was appointed to a tenured position in 2003. She became the first woman to hold a tenured position in the Research School of Physical Sciences and Engineering at the ANU in its entire 50+ years of existence! (I was very surprised to find this, the School must be enormous in terms of academic staff, it comprises nine research departments.)

How do we retain that female workforce [in science]?

By strong and meaningful mentoring, which doesn’t just mean a quick meeting once a month or web-based mentoring, but real mentors who encourage women or younger people to devise strategies about how best to use their time, and what roles to apply for to advance their career.

Every person at that early stage needs support. We need to champion women scientifically – not “she’s a good person”, but “she’s an excellent physicist who’s done this great work”… Equally, the employers’ responsibility to provide childcare is very important… If we are expanding and building infrastructure – why are we not building childcare facilities?

I was educated in India where, if a student is sharp, they’re encouraged to show it through participating in discussions or taking on extra-educational activities… It does strike me that in Australia we give a lot of kudos to those who excel in sports, but if you excel in studies you are a dork, particularly among other students… Sometimes, following talks I give in schools, students come to the carpark to ask me science questions, rather than asking them in front of the class… How do we get away from that? I believe that to make real long-term progress we must respect and encourage intellectual achievements.

Mahananda Dasgupta, The Conversation: So seriously, why aren’t there more women in science?

Dasgupta is active both in advocating careers in science in general, volunteering herself as a science careers lecturer at schools, and in speaking on behalf of women in science. In 2004 she was the Woman in Physics Lecturer for the year, and in 2011 she represented the Group of Eight universities (the eight universities that consider themselves Australia’s best research universities) at a Women in Science and Engineering summit at Parliament House. Her 2011 Georgina Sweet Australian Laureate Fellowship from the Australian Research Council calls upon her to increase the profile of Women in Science through outreach activities, and work towards advancing early career researchers as well as facilitate leadership pathways for senior women researchers.

Recognition Dasgupta has received for her work includes:

  • the Australian Academy of Sciences’ Pawsey Medal in 2006, for outstanding work in physics by a scientist under 40
  • her election as a Fellow of the Australian Academy of Science in 2011
  • an Australian Laureate Fellowship in 2011

I can’t embed them in the post for licencing reasons, but David Hine has a couple of photos of Dasgupta with her experimental equipment: Dr Mahananda Dasgupta and Dr Mahananda Dasgupta and Dr David Hinde.

References